Responsible for ensuring appropriate availability, performance, and recovery operations for enterprise class multi-user computing environments. Duties will include collaborating with IT associates/customers to determine technology requirements, along with installation and configuration of system hardware/software, upgrading of tools/technology and planning/executing backup and recovery tasks.
Control Tower, Cloud Watch, Cloud Tail, Tagging, Workspaces, Cloud Formation
Design, deployment and administration of AWS and Azure Cloud Services
Design, deployment, and administration of current IAM & Active Directory technologies with an interest in emerging technologies and cloud solutions as relating to AWS.
Support methods, strategies and approaches focused on authentication, authorization, directory services, federation, and user/certificate lifecycle management.
Design, deployment, and administration of virtualization environments.
Design, deployment, of Infrastructure as code
Design, deployment, and administration of Microsoft Active Directory including group policy and global designs. Business Process
Collaborate to implement best practice system solutions and process changes.
Document functional requirements and ROI opportunities.
Design functional solutions that enable process change, continuous improvement and competitive advantage. Infrastructure Services
Implement security controls and standards for supported platforms. Implement appropriate hardware/software patches that mitigate risk.
Implement and test high availability and disaster recovery solutions.
Proactively tune systems ensuring acceptable performance levels using contemporary demand information.
Analyze, design, deliver and maintain infrastructure solutions according to business and technical requirements. Application Services
Contribute to requirements gathering process focusing on infrastructure components.
Collaborate with Enterprise Architects to proactively design optimized infrastructure solutions.
Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met. IT Process
Adhere and comply with System Development Lifecycle and Release Management processes and procedures.
Manage stages of projects through uniquely assigned project manager roles and responsibilities.
Conduct effective investigation, diagnosis and root cause analysis of incidents/problems. Develop, implement, and document solutions in a timely manner and validate with system users that service has been restored.
Conduct proper urgency, impact and risk assessment of change requests. Plan, schedule, implement and document changes in accordance with core SDLC and Change Advisory Board processes.
Bachelor’s degree in computer science, information systems, engineering or related field preferred; minimum of Associates Degree required
7-10 years of experience required supporting and working in project development and production support environments
Knowledge and experience with scripting languages. Visual Basic, PowerShell, Shell Script, Perl, etc.
Ability to interface with and influence personnel at all levels of the Enterprise.
Exceptional communications (written and oral), change leadership and customer service skills.