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Desktop Support -Tier 2

3m ago
min 5 years
San Francisco, CA.

Tier II / III Desktop Support- 4-6 years of experience, and open to 100% onsite work.

  • Logged in as an operator
  • Managing direct exposure to Leaderships troubleshooting issues
  • MAC and Windows Troubleshooting- looking to have an SME from a MAC standpoint
  • Working dashboards within Intune and SCCM, patches
  • Basic troubleshooting with wireless headsets – USB
  • VPN troubleshooting
  • Troubleshooting
  • Supporting a remote environment for people
  • Jump server access Okta- password resets
  • Telephony knowledge - Interface with outside vender, manage outside vender relationship, employee service desk is running off of fanse from Cisco also use teams, zoom and jabber
  • Physical Racking and Stacking- working with the onsite networking team when needed Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled

Job posted by- Rahul Pandey