Level 2 Senior Network Operations is accountable for service stability and recovery involving network infrastructure. Runs regional day to day operations across 21 network technology products and ensuring that change activities are planned, implemented and handed over without service impact.
Responsible for Level 2 network operations, managing day to day support for the stability of the global Data Network Infrastructure, Firewall, load balancing, Edge Connect, DCLAN, Wireless, NAC, Remote Access such as SASE, MyWorkspace and Any connect, Network Segmentation, etc.
The primary function of the role will be to identify, determine and resolve these issues on an as required basis. In addition to these abilities the role will have:
Able to identify possible network affecting situations, applying fixes and working on post mortem reports for stakeholder management.
Be capable of liaising with other technology, business areas and 3rd party vendors in pursuit of resolving the problem or communicating progress.
Having the ability to assess existing network infrastructure, review, amend and drive service improvement plan for problematic network areas.
The capability to identify possible network affecting situations, faulty hardware or logical problems.
Responsible for quality of changes aligned to level 2 support, structuring implementation details and ensuring that the team adheres to change management process at all times.
Responsible for problem management involving level 2 function, ensuring actions are owned and closed. Ascertain root cause and document actions to prevent any recurrence for greater stability of services.
Accountable for lifecycle management of all network products by scheduling activities, ensuring maintenance is communicated across functions and handed over to operations within service impact to the business.
3+ years of experience with Cisco routers/switches
3+ years of experience with Firewall technologies
2+ years of experience with packet capture and analysis
2+ year of experience with global/local traffic manager technologies
1+ year of experience with Cisco ACI.
ITIL Practitioner Certification
Experience of network support within a large institution
Working knowledge of core networks, transport, internet and firewall platform
Working knowledge of the following LAN/WAN Protocols & Technologies: (BGP, OSPF, EIGRP, STP, Etherchannel , TCP/IP, Ethernet, VLAN, VPN, MPLS)
Working knowledge of Enterprise management platforms such as Spectrum, SevOne, etc
Experience of working within a large multiple-site, multi-protocol LAN & WAN, Datacentre preferably within a global financial institution
Working knowledge of content switching hardware including F5 BIG-IP, Bluecoat Proxy, Infoblox, Cisco ACI
Working knowledge of Enterprise wireless and remote access technologies
Core knowledge of Web browsing infrastructure and Broadcome Proxy Devices and proxy rule sets