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Genesys Telecom Analyst

3m ago
min 5 years


We are looking for a Genesys Telecom Analyst

Location: Remote

Length of contract: 6 month-contact

Primary Responsibilities:

The Telecommunications Analyst position is responsible for installation, configuration, and maintenance of voice services in Contact Centers. Additional responsibilities include development and troubleshooting of call routing strategies, Genesys component configuration and deployment as well as handling trouble tickets.

Analyst will be responsible for the following:

  • Reviewing dial plans
  • Numbers
  • Setting up users
  • Overall PBX administration
  • Experience in Genesys and Nice are a plus
  • 8x8 experience is a plus

Minimum Qualifications:

  • 5+ years of experience supporting Genesys Software or similar
  • 3+ years of experience building complex routing strategies
  • 3+ years of experience with SIP
  • 3+ years of experience with contact center reporting

Job posted by- Rahul Pandey